We Build Property (Pty)Ltd t/a Reliable Store is a business in the Ecommerce industry that offers products for sale online. VAT no 4210290526.
We accept returns 10 business days from the time of delivery of the item.
In order to initiate the return, we ask that customers contact us via email to firstname.lastname@example.org
We make an exception to the 12 days during the holiday season which we classify as 1 Dec to 7 January of the following year.
Goods can be returned to our Store in Constantia view office estate Block no 2. 2 Hogsback Avenue Quellerina, Constantia Kloof, 1709,Please be sure to get approval from our customer service team before you return the product.
Returns need to be in the original packaging.
You can also return goods via your own courier, be sure to get approval from customer service team and send the relevant waybill number.
Defective and broken items
As much as we strive to make sure that all goods we deliver are in excellent condition, in some cases an item may be defective or broken during the handling of the item.
If this is the case, you can opt for a refund or for the order to be replaced or store credit for future use.
In order for us to look into the issue, you need to first send a video of the item in use to show that the item is defective. Please send email to email@example.com.
In this case, we will also collect the item no shipping fees are paid by the customer.
Correct item delivered, but Item does not fit or meet requirements
In this case you need to contact customer and provide a video showing that the item does not fit or will not work for intended purpose. Please send video to firstname.lastname@example.org.
In this case you will be offered a store credit in order for you to be able to purchase the correct item or you can choose to have a full refund processed.
We will collect the order from the customer, no fees applicable.
New and Used Products will be collected with the original packaging for a full refund. A replacement, store credit or refund will be offered to the customer.
Correct item delivered, but not happy with it
In this case we will ask that you provide with the reasons you not happy with the product.
In this case we will collect the order from you and you will be offered a store credit or a full refund upon successful return of the item.
All refunds will be processed via the payment method used, for example if payment made in Payfast, funds will be reversed through Payfast.
Refunds are processed, and may take between 7 to 10 business days to reflect.
If you have any questions or concerns, please use the contact details below:
Constantia view office estate Block no 2. 2 Hogsback Avenue Quellerina, Constantia Kloof, 1709
email@example.com or call us on 0108246750