Shipping & Return
- Detailed description of goods and/or services
We Build Property (Pty)Ltd t/a Reliable Store is a business in the E commerce industry that offers products for sale online.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 working days and delivery confirmed by way of tracking number and tracking link information sent to the client via email confirmation.
- Export restriction (Optional)
The offering on this website is available to South African clients only.
- Return and Refunds policy
The provision of goods and services by We Build Property (Pty) Ltd t/a Reliable Store is subject to availability. In cases of unavailability, We Build Property (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee if cancelled before the order is shipped. If the order is shipped we might attach a cancellation penalty of up to 35% to cover the shipping costs of the product.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
- Photos of the front and the back of the package or box;
- Partial shipment slips (if applicable);
- Photo or video of the defective item;
- Photo or video and a detailed description of the problem;
Only items with the above requirement submitted shall be refunded or replaced. Should the client not submit the above requirements, refunds and replacements will not be effected?
The customer shall be held responsible for all the shipping fees and charges when returning the defective product should the above requirements not be met. If requirements are met, the client will not be liable for return fees.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
- Photos or a video of the incorrect item;
- Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in.
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees ( typically 35 %percent of order value) not the local delivery fee charged at R59. This is not a punishment fee, its simply the average cost of shipping internationally, which has been built into the product price. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
HOW LONG IS THE SHIPPING TIME?
All items come internationally. Orders will be shipped via Buffalo Logstics or Aramex.
Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to Major City : 7 - 15 Business days
- Average transit times to Regional Areas : 10 - 20 Business days (Regional and
There are circumstances that are out of control (natural disasters, holidays, weather,customs etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.
We do not Refund late orders, you can only return item to our supplier in Shenzhen once received within 3 days of receiving the order.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product has its unique time for tracking information to become available.
When you receive your tracking number, if you need help tracking your order you can go here. Contact South African Warehouse
DO I HAVE TO PAY CUSTOMS?
No customs chargers are payable, the custom fees are paid by us, not you as the client.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org If the address is wrong, we can correct this within 24 hours.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)