HOW LONG IS THE SHIPPING TIME?
Orders will be shipped via Aramex, UPS or Buffalo Logistics.
Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to Major City : 7 - 14 Business days
- Average transit times to Regional Areas : 7 - 15 Business days (Regional and Outlying areas are sent Through via Pep Store Paxi or Pargo collections at Clicks if client does not pay full regional area shipping)
Shipping times are for indicative purposes, and not by any means a guarantee that parcels will arrive in that time frame.
There are circumstances that are out of control (natural disasters, holidays, weather,customs etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here. Contact South African Warehouse
DO I HAVE TO PAY CUSTOMS?
No customs chargers are payable, the custom fees are paid by us, not you as the client.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)