Customer Service Consultant ( 2 Posts) APPLY NOW

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries and queries.
• Communicating with customers through various channels.
• Processing applications and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Answering calls
• Responding to emails
• Any other office assistant required

Requirements.

• High school/ Tertiary diploma
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

In house Training Will be Provided to Applicants before Commencing.

Experience:

• Call center: 1 year (Preferred)
• Cold calling: 1 year (Preferred)

Job Types: Full-time, Contract